FAQ

We strive to process and ship orders within 24-72 hours of placement. Once your order has shipped, you will receive an email with tracking information. After receiving the shipping notification, you will find detailed tracking information to follow the progress of your order. Use the provided tracking information to track your package via our tracking page.

We always strive to deliver your package with the best carrier and service for your country. Keep a close eye on the track & trace.

Once you have returned your items to us, you will receive your refund within 14 business days after the items have reached our warehouse. You can track the progress of your return shipment using the provided track & trace information from your chosen carrier, which indicates when the package arrives at our warehouse. The 10-business-day processing period starts from that moment. You will receive a notification once the refund has been processed. Please note that it may take up to 3 days for the refund to appear in your bank account. If you have not received your refund within this period, please send an email to info@lvlup-sportswear.com so we can investigate this for you.

We have a 14-day return policy, during which customers can return their package without giving a reason. These 14 days begin when the package is received. Please note that the return shipment must be sent back to us within these 14 days.

Return policy

All returned items must be unworn and in perfect condition, with all labels intact. Shipping costs will not be refunded.

Returning is easy! Here's what you need to do:

1. Within 14 days of receiving your order, send an email to info@lvlup-sportswear.com stating that you wish to exchange one or more products.
2. Our team will then send you return instructions as soon as possible.
3. Follow the instructions to complete the return process.

You can pay safely and easily with, among others:

Credit cards:

• MasterCard, American Express, Maestro

Bank transfer:

• iDeal, Bancontact, Sofort

Mobile payments:

• Apple Pay, Google Pay

Other:

• PayPal, Shop Pay

We recommend that you consult the description on the product page. This will help you find the perfect size for you. All products are in European sizes.

You can leave your email address on the relevant product page. To do this, fill in your email address at the bottom of the page.

Please refer to the washing instructions on the product page. The product also includes washing instructions.

We stand behind the quality of our products and strive to resolve any concerns or issues quickly. Our warranties typically cover manufacturing defects and workmanship issues for a specific period from the date of purchase. However, please note that warranty terms may vary by product.

We strive to process and ship orders within 24-72 hours of placement. Once your order has shipped, you will receive an email with tracking information. After receiving the shipping notification, you will find detailed tracking information to follow the progress of your order. Use the provided tracking information to track your package via our tracking page.

We ship worldwide. Orders from LVL-UP SPORTSWEAR are shipped with reliable carriers such as DHL, DPD, UPS, and local carriers. Visit our shipping page for rates and delivery times per country.

We don't like to keep you waiting, so your order will be processed directly from our warehouse within 24-72 hours of placement. Orders placed on weekends will be shipped on Monday. The estimated shipping time as stated on our shipping page starts on the day your order is shipped. Because we work quickly, it is not possible to change or cancel your order after it has been placed. If you need help receiving your order, we are here to help. For questions, please contact our customer service: info@lvlup-sportswear.com.

Our shipping costs are calculated based on the destination of your order and the total value of your order. Orders within the Netherlands over €50 are shipped free of charge.

You can pay safely and easily with, among others:

Credit cards:

• MasterCard, American Express, Maestro

Bank transfer:

• iDeal, Bancontact, Sofort

Mobile payments:

• Apple Pay, Google Pay

Other:

• PayPal, Shop Pay

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, and American Express.

Local payment methods: We accept local payment methods in some countries, such as iDEAL, BanContact, or Sofort.

PayPal: For added convenience and security, you can use your PayPal account to make purchases on our website.

Klarna: Buy Now, Pay Later. Depending on your location, we offer Klarna so you can purchase now and pay for your order later.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay.

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you are purchasing. If you have any questions about payment methods or need assistance with your payment, please do not hesitate to contact our customer support team.